How can I purchase tickets for The Jefferson Theater?
Advance tickets can be purchased through www.thejeffersontheater.com or by phone @ 1.800.594-TIXX (8499). Tickets can also be purchased in person from our box office. The box office will be open 2 hours before any performance. The box office accepts Cash, Visa, Master Card, American Express and Discover. A flat $1.00 per ticket service charge will apply to all in-person advance purchases. Tickets are also available at Area Plan 9 Music Stores, The Downtown Visitors Center, & Crossroad Music Stores.
What is your refund or cancellation policy?
All ticket sales are final. No refunds or exchanges unless a show is canceled. In the event of bad weather, the show will go on as long as the artist is at the venue and able to perform. In the event that a show has to be canceled for any reason, we will update the website to indicate whether the show will be rescheduled or whether refunds will be issued. If you have purchased your tickets online or through our call center, you will be notified automatically.
What type of payment does The Jefferson Theater accept?
The box office accepts CASH, VISA, Master Card, American Express and Discover. The bars accept CASH, VISA and Master Card only. The Merchandise counter typically only accepts CASH. There are several ATM's located within a block of the theater.
How old do you have to be to attend shows at The Jefferson Theater?
Unless otherwise posted The Jefferson is all ages.
Do I need ID to enter the venue?
An ID is only required if you plan on drinking alcohol. Because we are an all-ages venue we take checking ID's very seriously. In compliance with Virginia laws anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.
Does the Jefferson Theater have seats?
Unless a show is advertised as seated, which is rare, our shows are general admission and standing room only on the Main Auditorium Floor. We do have two balconies that are seated that offer great views. Patrons with special needs should call 434.245.4910 in advance to make arrangements.
What time does the band go on?
The time listed on your ticket and on the website is the door time, not the show time. Normally, the first set will begin one hour after door times. Set times vary and typically are not announced till the day of the show. Please keep in mind that set times, as well as opening acts, are always subject to change without notice.
Things that are NOT allowed in The Jefferson:
Personal items such as pocket knives, pepper spray, flasks, outside food and drinks or anything that could be considered dangerous or contraband will not be allowed in the building. Purses and bags may be searched prior to entry.
Does the venue allow for re-entry? What about smoking?
The Jefferson does allow re-entry. You will need to get your hand stamped upon leaving if you want back in. The Jefferson does not allow any smoking at all in our historic building. However with reentry you can smoke outside.
Are you near the Charlottesville Transit Service (CTS)?
Yes, The Downtown Mall is a major destination for the Bus Service including the “Free Trolley” service. Keep in Mind that the Busses run till 11:45. For more information, click here.
I'm driving, how do I get to The Jefferson Theater?
The easiest way is to use Google maps or Mapquest and enter our address of 110 East Main Street, Charlottesville, VA 22902. This will get you close but we are on a pedestrian only mall so you will need to park close by and finish your trek on foot. In any case, once you get to downtown Charlottesville, the pedestrian Mall has plenty of signs to direct you to us and other attractions.
What about parking?
Where should we park?
The Jefferson is located right in Downtown Charlottesville and we do not have any on site parking. We strongly recommend that our patrons park in the Water Street Parking Garage (100 and 200 blocks of East Water Street) which is a very short walk to the theater. Always be aware of the time that the garage closes though. If you tally around after the show, you may find your car is locked up.
What are your policies regarding photo/video/audio?
Recording policies are at the bands discretion and change night to night. You may bring your camera with the understanding that you might need to check it with us for the duration of the show.
Can you suggest a hotel?
We recommend the Omni Charlottesville Hotel. Adjacent to the Historic Downtown Pedestrian Mall, the hotel blends the area's unique history with modern amenities. Just 20 minutes from Charlottesville Airport.
235 West Main Street
Charlottesville, Virginia 22902
Phone: (434) 971-5500
Fax: (434) 979-4456
Website: www.omnihotels.com
Does The Jefferson Theater have an e-mail list? How can I be included?
Yes. We send out weekly e-mail updates that include information on just announced shows, yet-to-be-advertised shows and exclusive pre-sales. If you wish to be included please sign up in the upper right corner of this page.
When do you announce new shows?
Most new shows are announced and updated on our website and through our weekly email blast as the show info gets confirmed.
Still need to reach us?
For more specific questions, comments or concerns please send an e-mail to info@jeffersontheater.com or call us at 434-245-4980. For ticket-related questions please call 800-594-8499.