Frequently Asked Questions

Purchasing Tickets

How can I purchase tickets for the Jefferson Theater?

Advance tickets can be purchased online through

Tickets can be purchased in person from the Jefferson box office. The box office will be open 2 hours before any performance and during regular box office hours every Thursday and Friday from 10:00am - 2:00pm. The box office accepts Visa, Master Card, American Express and Discover. There is a $1-$2 box office fee for every ticket sold, depending on ticket price and venue.

Tickets are also available at the box office of our sister venue, The Southern Cafe & Music Hall. That box office accepts Visa, Master Card, American Express and Discover. 

What is your refund or cancellation policy?

All ticket sales are final. No refunds or exchanges unless a show is canceled. In the event of bad weather, the show will go on as long as the artist is at the venue and able to perform. In the event that a show has to be canceled for any reason, we will update the website to indicate whether the show will be rescheduled or whether refunds will be issued. If you purchased your tickets through Ticketmaster, you will be notified automatically.

What type of payment does the Jefferson Theater accept?

The box office accepts Visa, Master Card, American Express and Discover. The bars accept cash, Visa and Master Card only. No personal checks are accepted at the box office or bar. The Merchandise counter typically only accepts cash but occasionally credit as well. There are several ATM’s located within a block of the theater.

Issues with my order

If you have an issue with an order you have placed, please refer to your confirmation email with Ticketmaster. If you continue to have issues, please email us at

Event Related

Does the Jefferson Theater have seats?

Unless a show is advertised as seated, which is rare, our shows are general admission and standing room only on the Main Auditorium Floor. We do have two balconies that are seated that offer great views. Patrons with special needs should call 434.245.4980 in advance to make arrangements.

Why do my General Admission tickets have a Row and Seat number?

When looking at General Admission ticket details, you may notice row and seat numbers. However, these are for tracking inventory only and don’t reflect any actual seating location.

How old do you have to be to attend shows at the Jefferson Theater?

Unless otherwise posted the Jefferson is all ages. We do suggest a guardian accompany any patrons under the age of 14.

Children 3 and under are not required to have a ticket to Jefferson Theater shows as long as their parents have a general admission ticket. If the parents have a reserved seat ticket, then all accompanying children must also have their own ticketed seat.

We strongly encourage close supervision and ear protection for our youngest show attendees.

Do I need ID to enter the venue?

IDs are currently required as part of our COVID-19 vaccination/test policy. A state issued ID is also required if you plan on drinking alcohol. Because we are an all-ages venue we take checking ID’s very seriously. In compliance with Virginia laws anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue. If a show is 18+ every patron will need to show identification. 18+ shows will be listed on our website, social media, & venue entrances. We reserve the right to refuse entry for any patron, at any time for any reason.

Can you scan tickets from a phone?

Yep! We are happy to scan tickets from your phone. No printer? No problem. 

Is The Jefferson ADA Accessible?

The Jefferson Theater offers accessible accommodations to patrons with ADA requirements. Our main auditorium and bathrooms are all fully accessible. The majority of our events are general admission therefore, there is not specific ADA ticketing options.
We are located on the pedestrian Downtown Mall. Patrons requiring the most convenient access to the theater should be dropped off at the corner of First Street and Water Street.

If you have special requests, simply ask our staff once you arrive, call us at 434.245.4980, or email at and we will be glad to assist you.

What time does the band go on?

The time listed on your ticket and on the website is the door time, not the show time. Normally, the first set will begin one hour after door times. Set times vary and typically are not announced until the day of the show. Please keep in mind that set times, as well as opening acts, are always subject to change without notice.

Things that are NOT allowed in the Jefferson

Firearms, pocket knives, pepper spray, flasks, outside food and drinks, utility tools, laser pens, hula hoops, vape pens, fireworks, glass, backpacks and other large bags or anything that could be considered dangerous or contraband will not be allowed in the building. Purses and bags may be searched prior to entry. 

Does the venue allow for re-entry? What about smoking?

In most cases, the Jefferson does allow re-entry. Either your wristband, ticket stub, or hand stamp will be required for re-entry. The Jefferson does not allow any smoking at all in our historic building. However with re-entry you can smoke outside.

What are your policies regarding photo/video/audio?

Recording policies are at the bands discretion and change night to night. Professional Cameras with a removable lens are not permitted without an approved photo pass obtained from artist management and flash photography is never permitted. Per event, the Photo Policy will be posted on our front door stating what is permitted.

How do I get a photo pass or schedule an interview with the band?

Requests for media credentials should be handled through the artists’ management company directly.


The Jefferson has 2 full service bars offering a wide selection of beer, spirits, wine, sodas and water at every show. You must be 21+ years of age and bring valid photo ID to enjoy. We encourage our patrons that choose to consume alcohol to do so responsibly and plan for a safe ride home. All local, state, and federal laws are strictly enforced. Anyone violating any laws, including: public intoxication, using illegal drugs, or underage drinking, will be ejected immediately with no appeal and no refund. Similarly, anyone caught providing alcohol to a minor will be ejected with no appeal/refund along with the minor in question. The Jefferson reserves the right to refuse service to anyone that appears overly intoxicated.

Do you have a coat check?

When it is cold outside, yes!

What is your COVID-19 Vaccination policy?


The Jefferson Theater is no longer requiring attendees to provide proof of vaccination or negative test for entry to the venue. Masking is at the patron's discretion but is not required. If a performer decides that they would like a more stringent policy in place for their show, we will enforce that. Any individual show policies will be posted on the event website.


COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people come together and there is no guarantee, express or implied, that those attending a Starr Hill Presents event will not be exposed to COVID-19. 

Street Team

How do I become a member of the Jefferson Theater Street Team?

The Jefferson Theater is looking for hard working, conscientious individuals willing to help promote the best live music in Charlottesville throughout Central Virginia. There are a variety of ways to get involved and in exchange for your help, you will be provided with free tickets to the shows of your choice at the Jefferson Theater as well as our partner venues in Charlottesville. Please inquire at for more information.

Location & Parking

Are you near the Charlottesville Transit Service (CTS)?

Yes, the Downtown Mall is a major destination for the Bus Service including the “Free Trolley” service. Keep in mind that the busses run till 11:45. For more information, click here.

I’m driving, how do I get to the Jefferson Theater?

The easiest way is to use Google maps or Mapquest and enter our address of 110 East Main Street, Charlottesville, VA 22902. This will get you close but we are on a pedestrian only mall so you will need to park close by and finish your trek on foot. In any case, once you get to downtown Charlottesville, the pedestrian mall has plenty of signs to direct you to us and other attractions.

What about parking?

Where should we park? The Jefferson is located right in Downtown Charlottesville and we do not have any on site parking. We strongly recommend that our patrons park in the Water Street Parking Garage (100 and 200 blocks of East Water Street) which is a very short walk to the theater. Always be aware of the time that the garage closes though. If you tally around after the show, you may find your car is locked up.

General Information

Does the Jefferson Theater have an e-mail list? How can I be included?

Yes. We send out weekly e-mail updates that include information on just announced shows, yet-to-be-advertised shows and exclusive pre-sales. If you wish to be included please sign up in the upper right corner of this page.

Where can I find the most current information about upcoming Jefferson shows?

Being a part of our mailing list is a great way to hear about the upcoming shows. You can follow up on our FacebookTwitter, Tumblr and Instagram.

When do you announce new shows?

All new shows are announced and updated on our website and Facebook page, and through our weekly email blast. Typically, new shows are announced Tuesday’s at 10 AM so pay close attention to our website and social media for the most up to date information.

How can my band play at The Jefferson?

For booking, please contact Danny Shea at

Left your credit card at the bar?

Any credit cards left at the bar during a show will be available for pickup from Cinema Taco at the front of the building.

How can I rent The Jefferson for a private event?

For private parties or corporate events, please email

Still need to reach us?

For more specific questions, comments or concerns please send an e-mail to or call us at 434-245-4980.

COVID-19 Policy