Frequently Asked Questions

Advance tickets can be purchased online through Ticketmaster.com.

Tickets can be purchased in person from the Jefferson box office. The box office will be open 2 hours before any performance and during regular box office hours every Thursday and Friday from 10:00am - 2:00pm. The box office accepts Visa, Master Card, American Express and Discover. There is a $1-$2 box office fee for every ticket sold, depending on ticket price and venue.

Tickets are also available at the box office of our sister venue, The Southern Cafe & Music Hall. That box office accepts Visa, Master Card, American Express and Discover. 

All ticket sales are final. No refunds or exchanges unless a show is canceled. In the event of bad weather, the show will go on as long as the artist is at the venue and able to perform. In the event that a show has to be canceled for any reason, we will update the website to indicate whether the show will be rescheduled or whether refunds will be issued. If you purchased your tickets through Ticketmaster, you will be notified automatically.

The box office accepts Visa, Master Card, American Express and Discover. The bars accept cash, Visa and Master Card only. No personal checks are accepted at the box office or bar. The Merchandise counter typically only accepts cash but occasionally credit as well. There are several ATM’s located within a block of the theater.

If you have an issue with an order you have placed, please refer to your confirmation email with Ticketmaster. If you continue to have issues, please email us at info@jeffersontheater.com

We do have two balconies that are seated that offer great views.
For General Admission shows, balcony seating is available on a first-come, first-serve basis, so plan to arrive accordingly. However, for fully reserved or reserved balcony (GA Floor) configurations, balcony seats are sold online.

Patrons with special needs should call 434.245.4980 in advance to make arrangements.

When looking at General Admission ticket details, you may notice row and seat numbers. However, these are for tracking inventory only and don’t reflect any actual seating location.

Unless otherwise posted the Jefferson is all ages. We do suggest a guardian accompany any patrons under the age of 14.

Children 3 and under are not required to have a ticket to Jefferson Theater shows as long as their parents have a general admission ticket. If the parents have a reserved seat ticket, then all accompanying children must also have their own ticketed seat.

We strongly encourage close supervision and ear protection for our youngest show attendees.

IDs are currently required as part of our COVID-19 vaccination/test policy. A state issued ID is also required if you plan on drinking alcohol. Because we are an all-ages venue we take checking ID’s very seriously. In compliance with Virginia laws anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue. If a show is 18+ every patron will need to show identification. 18+ shows will be listed on our website, social media, & venue entrances. We reserve the right to refuse entry for any patron, at any time for any reason.

Yep! We are happy to scan tickets from your phone. No printer? No problem. 

The Jefferson Theater offers accessible accommodations to patrons with ADA requirements. Our main auditorium and bathrooms are all fully accessible.
 
We are located on the pedestrian Downtown Mall. Patrons requiring the most convenient access to the theater should be dropped off at the corner of First Street and Water Street.

The options for ADA seating vary by configuration: 

-For General Admission or GA Floor with Reserved Balcony shows, patrons requesting accessible seating should purchase a ticket at the preferred price level and contact us at 434.245.4980 to make arrangements. For Fully Reserved shows, accessible seating is initially available at every price level while supplies last, and may be viewed by clicking the “Show accessible seating” filter on the event ticketing page.

If you have special requests not covered by the info above, simply ask our staff once you arrive, call us at 434.245.4980, or email at info@jeffersontheater.com and we will be glad to assist you.

The time listed on your ticket and on the website is the door time, not the show time. Normally, the first set will begin one hour after door times. Set times vary and typically are not announced until the day of the show. Please keep in mind that set times, as well as opening acts, are always subject to change without notice.

Firearms, pocket knives, pepper spray, flasks, outside food and drinks, utility tools, laser pens, hula hoops, vape pens, fireworks, glass, backpacks and other large bags or anything that could be considered dangerous or contraband will not be allowed in the building. Purses and bags may be searched prior to entry. 

In most cases, the Jefferson does allow re-entry. Either your wristband, ticket stub, or hand stamp will be required for re-entry. The Jefferson does not allow any smoking at all in our historic building. However with re-entry you can smoke outside.

Recording policies are at the bands discretion and change night to night. Professional Cameras with a removable lens are not permitted without an approved photo pass obtained from artist management and flash photography is never permitted. Per event, the Photo Policy will be posted on our front door stating what is permitted.

Requests for media credentials should be handled through the artists’ management company directly.

The Jefferson has 2 full service bars offering a wide selection of beer, spirits, wine, sodas and water at every show. You must be 21+ years of age and bring valid photo ID to enjoy. We encourage our patrons that choose to consume alcohol to do so responsibly and plan for a safe ride home. All local, state, and federal laws are strictly enforced. Anyone violating any laws, including: public intoxication, using illegal drugs, or underage drinking, will be ejected immediately with no appeal and no refund. Similarly, anyone caught providing alcohol to a minor will be ejected with no appeal/refund along with the minor in question. The Jefferson reserves the right to refuse service to anyone that appears overly intoxicated.

When it is cold outside, yes!

HEALTH & SAFETY RULES

The Jefferson Theater is no longer requiring attendees to provide proof of vaccination or negative test for entry to the venue. Masking is at the patron's discretion but is not required. If a performer decides that they would like a more stringent policy in place for their show, we will enforce that. Any individual show policies will be posted on the event website.

COVID-19 WARNING

COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people come together and there is no guarantee, express or implied, that those attending a Starr Hill Presents event will not be exposed to COVID-19. 

The Jefferson Theater is looking for hard working, conscientious individuals willing to help promote the best live music in Charlottesville throughout Central Virginia. There are a variety of ways to get involved and in exchange for your help, you will be provided with free tickets to the shows of your choice at the Jefferson Theater as well as our partner venues in Charlottesville. Please inquire at streetteam@jeffersontheater.com for more information.

Yes, the Downtown Mall is a major destination for the Bus Service including the “Free Trolley” service. Keep in mind that the busses run till 11:45. For more information, click here.

The easiest way is to use Google maps or Mapquest and enter our address of 110 East Main Street, Charlottesville, VA 22902. This will get you close but we are on a pedestrian only mall so you will need to park close by and finish your trek on foot. In any case, once you get to downtown Charlottesville, the pedestrian mall has plenty of signs to direct you to us and other attractions.

Where should we park? The Jefferson is located right in Downtown Charlottesville and we do not have any on site parking. We strongly recommend that our patrons park in the Water Street Parking Garage (100 and 200 blocks of East Water Street) which is a very short walk to the theater. Always be aware of the time that the garage closes though. If you tally around after the show, you may find your car is locked up.

Yes. We send out weekly e-mail updates that include information on just announced shows, yet-to-be-advertised shows and exclusive pre-sales. If you wish to be included please sign up in the upper right corner of this page.

Being a part of our mailing list is a great way to hear about the upcoming shows. You can follow up on our Facebook, Twitter, Tumblr and Instagram.

All new shows are announced and updated on our website and Facebook page, and through our weekly email blast. Typically, new shows are announced Tuesday’s at 10 AM so pay close attention to our website and social media for the most up to date information.

For booking, please contact Danny Shea at booking@jeffersontheater.com.

Any credit cards left at the bar during a show will be available for pickup on the night of any given show with a valid ID matching the name on the card.   Check door times before coming!

For private parties or corporate events, please email rentals@jeffersontheater.com.

For more specific questions, comments or concerns please send an e-mail to info@jeffersontheater.com or call us at 434-245-4980.